What is Customer Experience or CX Quiz
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Question 1 of 4
1. Question
An organization’s customer experience, or CX, is the ………………………………..
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Question 2 of 4
2. Question
In simple terms, CX is about by creating an amazing experience for your customer.
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Question 3 of 4
3. Question
List 4 situations when you were a customer, and someone created an amazing experience for you. Give 2 each for External and Internal Customer
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 4 of 4
4. Question
- List 4 situations when you were a customer and had a terrible experience. Please list 2 as External Customers & 2 as Internal Customers
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This response will be reviewed and graded after submission.